Customer Service, Handling Difficult Customers

Service Excellence Now Mindset
Duration: 2 Days
Time: 9:00am to 5:00pm
Lunch Break: 1:00pm to 2:00pm

INTRODUCTION
"Resigning already? But you just began!" We totally get it—COVID flipped everything upside down, and some businesses lost their customer service mojo. But fear not! This training is here to save the day.

Quick-Wins For Now Results
Duration: 2 Days
Time: 9:00am to 5:00pm
Lunch Break: 1:00pm to 2:00pm

INTRODUCTION
Imagine your team of customer service equipped with top-notch skills and navigating the ever-changing world of customer behaviour.

The Passport to Customer Delight Course Duration: 2 Days Introduction Delivering better customer service is a continuing goal for many organizations. The key is to forget customer service, look towards customer delight. Based on the definition, delight is to please in all possible aspects.

Dealing with Difficult and Unhappy Customers Course Duration: 2 Days Introduction

Dealing with difficult and unhappy customers are always challenging but with the right tools and tips, you can turn that stormy relationship into one of a lifeling partnership. A satisfied customer is the best salesperson.

High Impact Customer Service & Complain Handling Skills Course Duration: 2 Days
Introduction

Now in 21st Century, in the VUCA era, that very same word ''customers'' provides with a whole new mearning compared to the last century, the last decade and even to before the last 5 years.