Effective Workplace Communication
Effective Workplace Communication
Course Duration: 2 DaysIntroduction
Effective communication skills are an essential part of business success - and life in general. From training new employees to building rapport with potential clients, the ability to deliver information clearly and with impact is a skill that all business people need, yet many find difficult to master. Communication is vital for effective functioning in every part of an organization and it is a critical business tool and an essential employee attribute.
Course Objectives
Upon completion of this program participants will be able to:
- Recognize the communication process and communication methods
- Discover the barriers to effective communication at the workplace
- Examine the importance of communicating effectively in various situations
- Interpret verbal and non-verbal communication in others effectively
- Establish practical communication strategies in the workplace
- Devise a good communication plan to handle crisis situations
Key Content
Module 1: The Communication Process
- The process flows
- Feedback
Module 2: Types of Communication
- Verbal
- Non-verbal
Module 3: The Various Role of Communication
- The responsibility of communication at the workplace
- Communication in various roles
Module 4: Common Communication Errors
- Non-effective messages
- Language errors
Module 5: Barriers to Effective Communication at Workplace
- Organizational barriers
- Semantic barriers
- Physical barriers
- Cross culture barriers
Module 6: Impact of Poor Communication at the Workplace
- Effect on the working environment
- Impact on the organization
Module 7: Interpreting Non Verbal Cues Effectively
- How can we do this?
Module 8: Active Listening
- What is active listening?
- Practical tips
Module 9: Feedback
- The importance of feedback
Module 10: E-mail Etiquette in Business Communication
- The do's and dont's
Module 11: Energize Communication
- Driving the culture of communication
Module 12: Intergenerational Communication
- The different generations
- Bridging the gap
Module 13: Communicating in a Crisis Situation
- What happens in a crisis
- The role of communication in a crisis situation
Module 14: Benefits of Communicating Effectively
- Effect on the working environment
- Advantages to organization
Target Audience
This program is for anyone who wants to develop or improve their communication skills for effective working relationships. Participants from all sectors and from all elvels will benefit from this course.Inquiry - Effective Workplace Communication