Stakeholder Management
Stakeholder Management
Course Duration: 2 DaysCourse Objectives
After completing the training, you should be able to:
- Know your stakeholders - the most important, dominant, dangerous etc.
- Understand personalities and communication styles to engage your stakeholders
- Clarify and resolve issues in a timely manner
- Use the right tools and techniques to manage the stakeholders' expectations effectively
Key Content
Module 1: Identify Stakeholders, Influencers and Their Interests
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Identify the stakeholders of a project
- 7 questions to ensure every stakeholder is included
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Analyze the stakeholders
- 9 questions to use in analyzing them
- Their expectations
- Their interests
- Identify those who have a significant influence on the stakeholders
- Identify the interests of the stakeholders and the influencers
Module 2: What is Stakeholder Management?
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Know who you must
- Manage closely
- Keep informed
- Keep satisfied
- Monitor
Module 3: Stakeholder Engagement
- How to know if you are engaging stakeholders correctly
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Know who
- Is your most important stakeholder
- Are dominant stakeholders
- Are dangerous stakeholders
Module 4: Communication with Stakeholders: Personalities and Communication Styles
- 4 types of personalities: DISC
- The main characteristics of each personality type
- The default communication styles of each personality type
- How to communicate effectively with each personality type
Inquiry - Stakeholder Management